Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

• Full name
• Mobile number
• Email address
• Address
• Date of arrival and departure
• Number of guests
• Room preferences
• Special requests
• Food or activity preferences

Identification Information

For guest registration, check-in, security, or legal compliance, we may collect appropriate identification information or documents where required.

Payment Information

When you make a payment, we may collect or receive:

• Transaction amount
• Payment status
• Transaction reference number
• Billing information

Payments may be processed through third-party payment providers. We generally do not store complete debit-card, credit-card, or banking credentials on our systems unless specifically required and permitted by applicable law.

Technical Information

When you visit our website, certain information may automatically be collected, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visit
• Approximate location
• Cookies and similar technologies

How We Collect Information

We may collect information when you:

• Visit our website.
• Submit a contact or enquiry form.
• Make a reservation.
• Contact us by phone, email, WhatsApp, or other channels.
• Check in at the Resort.
• Subscribe to promotional communications.
• Participate in surveys or provide feedback.
• Use Resort facilities or services.
• Interact with our social media pages or advertisements.

How We Use Your Information

We may use your information to:

• Process and manage reservations.
• Provide accommodation and hospitality services.
• Confirm bookings.
• Respond to enquiries.
• Process payments.
• Provide food, activities, events, and other requested services.
• Verify guest information.
• Communicate booking-related updates.
• Improve our Resort and services.
• Provide customer support.
• Prevent fraud and misuse.
• Maintain business and financial records.
• Comply with legal and regulatory requirements.
• Send promotional communications where permitted.

Marketing Communications

Where permitted by applicable law and with appropriate consent where required, we may send information about:

• Special offers
• Resort packages
• Discounts
• Seasonal promotions
• Events
• New facilities
• Other Resort services

You may opt out of promotional communications at any time by contacting us or using the unsubscribe facility provided in the communication.

Cookies

Our website may use cookies and similar technologies to improve functionality and understand website usage.

Cookies may be used for:

• Website functionality.
• Remembering preferences.
• Analytics.
• Measuring website traffic.
• Improving user experience.
• Measuring advertising performance.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Sharing of Personal Information

We do not sell your personal information.

We may share relevant information with trusted third parties where reasonably necessary, including:

• Payment gateway providers.
• Booking and reservation providers.
• Website hosting and technology providers.
• Customer communication providers.
• Analytics and marketing providers.
• Professional advisers.
• Government authorities where legally required.
• Law-enforcement authorities where required by law.

Such third parties may process information according to their own terms and privacy policies.

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for legitimate business, operational, legal, accounting, tax, security, or regulatory purposes.

When information is no longer required, we may securely delete, anonymize, or dispose of it in accordance with applicable requirements.

Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including:

• Requesting information about personal data held by us.
• Requesting correction of inaccurate information.
• Requesting deletion where legally permissible.
• Withdrawing consent where processing is based on consent.
• Opting out of promotional communications.
• Raising a privacy-related complaint.

Requests can be submitted using the contact details provided below.

Children's Privacy

The Resort may accommodate families and children; however, we do not knowingly seek to independently collect personal information from children where parental or guardian involvement is required by applicable law.

Parents or guardians are responsible for information submitted on behalf of minors.

CCTV and Security

For safety and security, CCTV cameras may operate in selected public and common areas of the Resort.

CCTV recordings may be retained for a reasonable period or longer where required for security, investigation, legal, or regulatory purposes.

Photography and Video

Photography or video recording may take place in common areas, Resort events, or activities.

Where photographs or videos are intended for promotional or marketing purposes and applicable law requires consent, appropriate consent will be obtained.

Third-Party Websites

Our website may contain links to third-party websites, booking services, social media platforms, payment gateways, and other external services.

We are not responsible for the privacy practices or security of these third-party websites.

We recommend reviewing their respective privacy policies before providing personal information.

Data Breaches

If we become aware of a personal-data security incident, we will take reasonable steps to investigate, contain, and mitigate the incident and comply with applicable legal requirements.

Where required by law, appropriate notifications will be made to affected individuals and/or relevant authorities.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time because of changes in our business, services, technology, or applicable laws.

The latest version will always be published on our website with the updated effective date.

Contact Us

For questions, requests, or complaints relating to this Privacy Policy or your personal information, please contact:

Name: The Mulberry Nature Resort
Address: A/P, Panchgani - Mahabaleshwar Rd, Metgutad, Mahabaleshwar, Maharashtra 412806
Phone: +91 9158713355
Email: hotelmulberryinn@gmail.com
Website: www.mulberrygroupofhotels.com